I have posted under general my comments about the poor response after having followed up as requested. Looks like you are too busy to respond. Again why has there been a 73% increase in my premiums and 103% increase in two years. Looks like you guys ......
Understand it's a poor look - I do apologise for the tardiness of the response and I take it on the chin. I did give you the option of having my Sales Manager explain the situation as i knew there was no way i was going to respond with any sort of expedience - i can understand however why you chose to wait for me.
I did look at your policy Peter and firstly i need to apologise to you for the phone contact your experienced with one of our staff. There has been interaction with the agent you spoke too from our Sales Manager and we have coaching strategies in place to help her better service clients into the future.
Unfortuantely your premium is correct. I agree that it has seen significant increases over the 3 years that you have been with us. I think i've explained here before that sometimes the premiums that you see as a client are not reflective of your own statistics or history.
In the last 12 months we have had significant exposures for heavily modified Landcruisers. Your particular vehicle is insured for twice it's standard value once we consider the modification values you've chosen as such it falls in to the generic category where we have had to see sustained increases to maintain portfolio viability. I can understand that this may not seem fair - and i can assure you your sentiment that we tried to get people in and then jack up premiums is incorrect despite thats the way it may seem.
In order to continue to provide the product we do, we have had to make adjustments to premiums to reflect the inherent risks of our portfolio. We have also had to respond to market movements in premium - which in the last 18-24 months have seen increases of up to 70% in some segments.
My suggestion is that you take the time to shop around the report back here with your findings. Remember that you have an asset that is twice it's nominal market value insured with us, let alone the various coverage components that are specific and unique to our policy.
It does become a consumer decisions at some point - so one needs to weigh up whether the price for the cover matches with the rest of the amrket and your individual need.
I dont want to lose youa s a customer Peter but ive tried to be as open and honest as possible.
Again, my apologies for the lateness.